Refund policy

WHOLESALE ACCOUNTS, please continue to contact us directly.


GENERAL RETURNS/REFUNDS/EXCHANGES

  • Undamaged, unused condition.
  • Send your item(s) back within 30 days.
  • Include the invoice/order you received or print a copy from your email.
  • We take care of the rest!

A refund will be issued to the original payment method used during the purchase.

Address returns to:
KALA Eyewear
22378 Thunderbird Place
HAYWARD, CA 94545

Customized products are final sale (ex: matte finish, added nose pads)


    WARRANTY EXCHANGE or ACCIDENTAL DAMAGE

    One year manufacturer defects. Contact us and include a 📷 photo. We can determine the best course of action, together.