Yes! All of our eyeglasses are prescription ready.

Contact one of the KALA retailers in your state to fill your prescription OR visit your favorite eyecare professional.

IN STORE PURCHASE: If you purchased from one of our retailers, please contact the retailer to move forward. 

ON KALAEYEWEAR.COM: If you purchased the frames directly from us, contact us for return authorization.
You can return unused products in their original packaging within 30 days of receipt. [review our full return/warranty policies] NO returns are processed without a prior authorization.

OTHER: Contact us and we'll help you sort it out.

If you're using non prescription lenses, contact the original retailer or send us a message.

Prescription wearers should bring their frame to the nearest KALA retailer or their preferred optical professional to discuss their options.

FAQ for ECP & Wholesalers

More questions? Send us a message.

Shipping policy

Free for the lower 48 otherwise flat rate shipping. Shipping Details

We ship to the US and Canada through our website. Contact us for international orders.

Most orders are shipped within 48 business hours. Your order will be updated with a tracking #. From there, it's up to the shipping service.

If you have concerns that the shipping service couldn't address, contact us.

Returns, exchanges, warranty

All of our frames have a 1 year manufacturer warranty.

IN STORE PURCHASE: If you purchased from one of our retailers, please contact the retailer to move forward. 

ON KALAEYEWEAR.COM: If you purchased the frames directly from us, contact us for return authorization.
You can return unused products in their original packaging within 30 days of receipt. [review our full return/warranty policies] NO returns are processed without a prior authorization.

OTHER: Contact us and we'll help you sort it out.

Contact us for a shipping label and return authorization.

OH NO!! We'll do our best to help, please proceed based on how you made your purchase.

IN STORE PURCHASE: If you purchased from one of our retailers, please contact the retailer to move forward.

ON KALAEYEWEAR.COM: If you purchased the frames directly from us, let us know the frame broke, provide the order # and or email address/phone # on the account. [review our full return/warranty policies]
NO returns are processed without a prior authorization.

OTHER: Contact us and we'll help you sort it out.